Member Portal Features
Transaction Capabilities
- Enroll online
- Update contact information
- Update PCP & pharmacy information
- Request benefit information
- Contact customer service
- Submit a complaint
- Order a new ID card
- Communicate through secured messaging
Inquiry Capabilities
- Eligibility verification
- Plan benefits
- Benefit limitation status
- Claim status
- Print forms
- Provider search
Member Portal Benefits
Enhances MIS Department Performance
- Eliminates the hundreds of simple phone calls that clog
your lines
- Self service for your members is the preferred method
Online Enrollment/Changes Increase Both Your Client
and Carrier Efficiency
- Eliminates paper
- Eliminates data entry errors
- Prevents incomplete applications from being submitted
- Allows the client to monitor employee submissions
Online Benefit Information
- Instant benefit changes
- Reduces cost of printing revised documents
- Employees have 24 hour access to benefit information
- Drastically reduces the amount of paper produced for annual
open enrollment
- Assures that benefit information is always up to date
- Empowers employees to take charge of their health
- Improves overall employee satisfaction
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